SHIPPING & DELIVERY POLICY
Last Updated: 11 October 2026
1. Introduction
This Shipping & Delivery Policy ("Policy") explains how Claren Private Limited ("CLAREN", "we", "us" or "our") processes, dispatches and delivers orders placed through our official CLAREN website. By placing an order on our website, you agree to the terms of this Policy, in addition to our Terms & Conditions, Privacy Policy and Refund, Return & Cancellation Policy.
2. Delivery Coverage
We currently offer delivery across India, subject to service availability at your delivery address. If courier or delivery services are not available for your location, we may be unable to complete delivery and will inform you using the contact details you provided during checkout, where possible.
We do not guarantee delivery to every location in India and reserve the right to decline or cancel orders that cannot be serviced by our delivery partners.
3. Order Processing and Dispatch
Orders are generally processed and prepared for dispatch within 1–2 business days after successful payment confirmation.
"Business days" means Monday to Saturday, excluding Sundays and public holidays.
Processing times may be longer during high-demand periods, promotional events, holidays or due to circumstances beyond our reasonable control (for example, operational disruptions, supply issues or service interruptions).
An order is considered dispatched only when it has been handed over to our delivery partner. We do not represent that an order has been dispatched until this handover has occurred.
4. Estimated Delivery Timeline
Once an order has been dispatched, delivery is generally estimated to take around 3–5 business days.
These delivery timelines are estimates only and are not guaranteed delivery dates. Actual delivery times may vary depending on factors such as your delivery location, courier operations, weather conditions, public holidays and other circumstances beyond our reasonable control.
The delivery estimate starts from the date of dispatch, not from the date you place your order.
5. Shipping Charges
Any applicable shipping and delivery charges will be clearly displayed at checkout before you complete your payment. Please review the final order summary before placing your order.
6. Order Tracking and Delivery Updates
Where available, you may receive order or delivery updates using the contact details you provide at checkout, such as email or other communication channels supported by our systems and delivery partners.
We do not guarantee that tracking links, SMS notifications or real-time tracking will be available for every order. The type and level of tracking or updates may vary depending on the delivery partner and the services they provide.
7. Delivery Address and Customer Responsibilities
Please ensure that you provide a complete and accurate delivery address and a reachable contact number when placing your order.
Incorrect, incomplete or unclear address details may delay delivery or prevent successful delivery. If you notice an error in your delivery address after placing an order, please contact us as soon as possible using the details in the Contact Information section below.
We will make reasonable efforts to assist with address corrections before dispatch, but we cannot guarantee that changes can be made once an order is being processed or has been dispatched.
8. Delayed, Lost or Undelivered Orders
If you experience a significant delay in delivery, or if you believe your order has been lost or marked as delivered incorrectly, please contact us using the details in the Contact Information section.
We will review the available order and delivery information, including any updates from our delivery partners, and assist you with the next steps. Each situation will be assessed on a case-by-case basis in accordance with applicable law.
We do not make any specific promises in this Policy regarding compensation, replacements or refunds for shipping-related issues, beyond what may be required under applicable consumer protection laws and our other published policies.
9. Damaged, Defective or Incorrect Products
If your order arrives with a product that is damaged, defective or incorrect, please report the issue within 48 hours of delivery.
You can email us at clarenbusiness@gmail.com with your order number, a description of the issue and clear photographs or videos showing the product and the issue. Where relevant, please also include photographs of the packaging.
Eligibility for returns, refunds or replacements in these situations is governed by our separate Refund, Return & Cancellation Policy, which sets out the conditions and process for handling such requests.
10. Contact Information
If you have any questions or concerns about this Shipping & Delivery Policy, or about the delivery of your order, you can contact us at:
Claren Private Limited
Email: clarenbusiness@gmail.com
Phone: +91 9350596055
Business Address: Ward No. 13, Near Railway Station, Mandi Kahan Chand, Shahbad, Kurukshetra, Haryana – 136135.