REFUND, RETURN & CANCELLATION POLICY
1. Introduction
This Refund, Return & Cancellation Policy ("Policy") explains how Claren Private Limited ("CLAREN", "we", "us" or "our") handles requests for refunds, returns and cancellations for purchases made through our official CLAREN website. By placing an order on our website, you agree to the terms of this Policy, in addition to our Terms & Conditions and Privacy Policy.
2. Return Eligibility
We want you to receive your CLAREN products in good condition. We accept returns only in the following situations:
- The product arrives damaged.
- The product is defective.
- The product delivered is incorrect, meaning it is different from the product you ordered.
Returns are not generally accepted for:
- Change of mind or no longer wanting the product.
- Ordering the wrong product by mistake.
- Disliking the texture, fragrance or results, where the product is otherwise not damaged, defective or incorrect.
Nothing in this Policy is intended to limit any rights you may have under applicable consumer protection laws.
3. Reporting a Damaged, Defective or Incorrect Product
If your order arrives damaged, defective or incorrect, please contact us within 48 hours of the delivery date.
When you contact us, please provide:
- Your order number.
- A clear description of the issue.
- Clear photographs or videos showing the product and the reported damage, defect or incorrect item.
- Photographs of the outer and inner packaging, where relevant.
You can reach us by email at clarenbusiness@gmail.com or by phone at +91 8569801275.
Once we receive your information, we will review the details and communicate the next steps. Submission of a request does not guarantee that a return or refund will be approved; each case will be assessed based on the information provided and applicable law.
4. Return Approval and Process
Please contact us and wait for our instructions before sending any product back. Do not ship products to any address without prior confirmation from CLAREN.
We may request additional information, photographs, videos or other supporting evidence to help us assess your request. In some cases, we may arrange for the product to be collected or ask you to return it using a method we specify.
We will inform you whether your request has been approved, partially approved or declined, and explain the next steps where applicable.
5. Refund Eligibility
Refunds may be approved where we confirm that a product was delivered damaged, defective or incorrect, in line with this Policy and applicable law.
Depending on the circumstances, we may offer one or more of the following resolutions:
- A refund to your original payment method.
- A replacement product, where available.
- Another suitable resolution that is fair and consistent with applicable law.
We do not guarantee a refund or replacement in every case. Each request will be reviewed individually.
6. Refund Processing Time
Once a refund has been approved and initiated by CLAREN, it generally takes around 5–7 business days for the amount to reflect in your original payment method or account.
The actual time may vary depending on your bank, payment provider and payment method. The refund timeline starts after we initiate the refund, not from the date you first contact us or submit your request.
If you have not received your refund after the expected timeframe, we recommend that you first check with your bank or payment provider. If you still have concerns, you can contact us for further assistance.
7. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible using our support email or phone number.
Cancellation requests are subject to the order's processing and dispatch status. We cannot guarantee that an order can be cancelled once it has been processed or dispatched.
If your order cannot be cancelled because it has already been dispatched, the applicable return provisions in this Policy and any mandatory consumer rights will apply.
8. Incorrect, Damaged or Defective Products
If you receive an incorrect, damaged or defective product, please follow the reporting process described in Section 3 within 48 hours of delivery and provide the requested supporting photographs or videos.
We will review each request fairly and in good faith, taking into account the information you provide and applicable law. Where an issue is confirmed, we will work with you to find an appropriate resolution in line with this Policy.
9. Non-Returnable Situations
Except as required under applicable law, products are generally not eligible for return solely because:
- You changed your mind after purchase.
- You ordered the wrong product or quantity.
- You no longer want the product.
This Policy does not exclude or limit any remedies that you may be entitled to under applicable consumer protection laws.
10. Contact Information
If you have any questions or requests related to refunds, returns and cancellations, you can contact us at:
Claren Private Limited
Email: clarenbusiness@gmail.com
Phone: +91 8569801275
Business Address: Ward No. 13, Near Railway Station, Mandi Kahan Chand, Shahbad, Kurukshetra, Haryana – 136135.