PRIVACY POLICY

1. Introduction

This Privacy Policy explains how Claren Private Limited ("CLAREN", "we", "us" or "our") collects, uses and protects personal information when you visit our website and purchase our skincare and cosmetics products. This Policy applies to our online store and any related services we provide through our website. By using our website, you agree to the practices described in this Privacy Policy. If you do not agree with this Policy, please do not use our website.

2. Information We Collect

We may collect the following types of information when you use our website:

Information you provide directly: For example, when you create an account, place an order, sign up for our emails, or contact us. This may include your name, email address, billing and shipping address, and any other details you choose to share.
Order and transaction information: Details about the products you purchase, order history and payment method used (for example, card type or UPI, but not your full card details).
Technical and usage information: Information about how you use our website, such as IP address, browser type, device information, pages viewed, time spent on pages and referring URLs. This may be collected through cookies and similar technologies.

We only collect information that is reasonably necessary for the purposes described in this Policy.

3. How We Use Your Information

We may use your information for the following purposes:

To process and fulfil your orders, including confirming your order, arranging delivery and providing customer support.
To create and manage your account, if you choose to register.
To communicate with you about your orders, account, updates to our terms and policies, or important service-related notices.
To send you marketing communications about CLAREN products, offers and updates, if you choose to receive them. You can opt out of marketing emails at any time by using the unsubscribe link in our emails.
To improve and personalise your experience on our website, including understanding how our website is used and making improvements.
To help prevent fraud, misuse or other illegal activities, and to comply with legal obligations.

4. Cookies and Website Technologies

We may use cookies and similar technologies to:

Help our website function properly and remember your preferences.
Understand how visitors use our website so we can improve performance and content.
Support basic analytics and, where applicable, marketing activities.

You can manage or disable cookies through your browser settings. If you choose to disable certain cookies, some parts of our website may not function properly.

5. Online Payments and Payment Processing

When you make a purchase on our website, your payment is processed by third-party payment service providers. These providers may collect and process your payment information (such as card details, UPI or other payment method information) directly in order to complete the transaction. CLAREN does not receive or store your full payment card details. We receive limited information related to the transaction, such as the payment status and basic payment method details, so that we can confirm your order and maintain records. We recommend that you review the privacy policies of the relevant payment service providers to understand how they handle your payment information.

6. Sharing Information with Service Providers

We may share your information with trusted third parties who help us operate our business and provide our services, such as:

Payment service providers who process your payments.
Logistics and delivery partners who deliver your orders.
Customer support and communication tools that help us respond to your queries.
Analytics and service providers who help us understand website performance and usage.

These service providers are allowed to use your information only as needed to perform services on our behalf and are expected to handle your information in a reasonable and secure manner. We do not sell your personal information.

7. Data Security and Retention

We take reasonable steps to protect your personal information from unauthorised access, use or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. We retain your personal information for as long as it is reasonably necessary for the purposes described in this Policy, or as required by applicable law. The exact retention period may vary depending on the type of information and the purpose for which it was collected.

8. Customer Rights and Choices

Subject to applicable laws, you may have certain rights in relation to your personal information, such as the right to:

Access the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information, subject to legal and contractual restrictions.
Object to or restrict certain types of processing.
Withdraw consent where processing is based on your consent.

To exercise any of these rights, or to ask a question about how we handle your information, you can contact us using the details in the Contact Information section below. We may need to verify your identity before responding to certain requests.

9. Children's Privacy

Our website and products are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you believe that a child has provided us with personal information, please contact us so that we can take appropriate steps.

10. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or other reasons. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this Policy periodically to stay informed about how we handle your information.

11. Contact Information

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, you can contact us at:

Claren Private Limited
Email: clarenbusiness@gmail.com
Phone: +91 8 9350596055
Address: Ward No. 13, Near Railway Station, Mandi Kahan Chand, Shahbad, Kurukshetra, Haryana – 136135.

You can click the email address above to send us an email, or tap the phone number on a compatible device to call us directly.