TERMS & CONDITIONS
Last Updated: 11 October 2026
1. Introduction
These Terms & Conditions ("Terms") govern your use of the CLAREN website and any purchases you make through it. The website is operated by Claren Private Limited ("CLAREN", "we", "us" or "our"). By accessing or using our website, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website.
2. Acceptance of Terms
Please read these Terms carefully before using our website or placing an order. By browsing, accessing or using the website, or by placing an order, you acknowledge that you have read, understood and agree to be bound by these Terms, as well as any additional policies referenced here, including our Privacy Policy and any applicable Refund, Return & Cancellation Policy.
3. Products and Descriptions
We aim to provide accurate and up-to-date information about our skincare and cosmetics products, including descriptions, ingredient lists, images and prices. However, we do not warrant that all information is error-free, complete or current at all times. Product appearance, including colour and texture, may vary slightly from what is shown on your screen due to device settings, lighting and other factors. We encourage you to review the product details and ingredient lists carefully before making a purchase, especially if you have specific skin concerns, sensitivities or allergies.
4. Orders and Order Acceptance
When you place an order on our website, you are making an offer to purchase the selected products in accordance with these Terms. After you submit an order, you may receive an order confirmation email acknowledging that we have received your request. This confirmation does not mean that your order has been accepted. Order acceptance and the formation of a contract between you and CLAREN will occur when we dispatch the products to you and send a dispatch or shipping confirmation, subject to product availability and successful verification of payment and order details. We reserve the right, at our discretion, to refuse or cancel any order, for example if a product is unavailable, if there is an error in pricing or product information, or if we suspect fraudulent or unauthorised activity. If we are unable to accept your order, we will make reasonable efforts to notify you using the contact details you provided and, where applicable, arrange for a refund of any amount already paid for the affected order.
5. Pricing and Payments
Prices for our products are displayed on the website and are subject to change from time to time. The price applicable to your order will be the price shown at the time you place the order, subject to any obvious errors. Payments for orders must be made using the payment methods made available at checkout. Your payment will be processed by third-party payment service providers. We do not control the payment providers and are not responsible for any errors or issues arising from their systems. Please review the terms and privacy policies of the relevant payment providers for more information on how they handle your payment information. We do not charge any additional fees beyond those shown at checkout, other than any taxes or charges that may be required under applicable law and are displayed as part of your order summary.
6. Shipping and Delivery
Orders are shipped and delivered in accordance with our separate Shipping & Delivery Policy, which may be updated from time to time. Details regarding available delivery options, applicable charges, and other shipping-related information are provided in that policy and/or during checkout. We do not guarantee specific delivery timelines in these Terms. Any delivery estimates provided during checkout or in communications are indicative only and may vary due to factors outside our reasonable control.
7. Returns, Refunds and Cancellations
We accept returns only for products that arrive damaged, defective or incorrect, subject to verification and our published Refund, Return & Cancellation Policy. To be eligible, you must follow the reporting process and meet the conditions set out in that policy, including any applicable timelines and requirements for providing proof of issue. We do not offer unconditional returns, exchanges or refunds. Refunds, where approved, will be processed in accordance with our Refund, Return & Cancellation Policy and the terms of the relevant payment service provider. For detailed information on how to request a return, refund or cancellation, please refer to our separate Refund, Return & Cancellation Policy available on our website.
8. Skincare Product Use and Disclaimer
Our products are designed for external use only. Please read all product labels, instructions and ingredient lists carefully before use, and follow the recommended usage guidelines. If you experience any irritation, discomfort or adverse reaction, discontinue use immediately and, if needed, seek advice from a qualified healthcare or skincare professional. Individuals may react differently to skincare products, and results may vary from person to person. The information provided on our website, including product descriptions, routines and editorial content, is for general informational purposes only and is not intended to be, and should not be taken as, medical advice or a substitute for professional medical consultation, diagnosis or treatment. We do not make any guarantees or promises of specific skincare results.
9. Intellectual Property
All content on the CLAREN website, including but not limited to text, graphics, logos, product names, product images, icons, and overall look and feel, is owned by or licensed to Claren Private Limited and is protected by applicable intellectual property laws. You may view and use the website for your personal, non-commercial use only. You may not copy, reproduce, modify, distribute, display, publish, transmit, create derivative works from, or otherwise use any part of the website or its content without our prior written permission or the permission of the relevant rights holder.
10. Acceptable Website Use
You agree to use the website only for lawful purposes and in accordance with these Terms. You agree that you will not: Use the website in any way that violates applicable law or regulation. Submit false, misleading or fraudulent information or orders. Attempt to interfere with or disrupt the operation or security of the website or any related systems. Use any automated means to access the website or collect data without our prior permission. Use the website or its content in a way that infringes the rights of CLAREN or any third party. We reserve the right to take appropriate action, including suspending or restricting access to the website, if we believe that your use of the website violates these Terms or is otherwise harmful.
11. Limitation of Liability
To the maximum extent permitted by applicable law, CLAREN will not be liable for any indirect, incidental, special, consequential or punitive damages, or any loss of profits or revenue, arising out of or in connection with your use of the website, your purchase or use of any products, or these Terms. Nothing in these Terms is intended to exclude or limit any rights you may have under applicable consumer protection laws, or any liability that cannot be excluded or limited under applicable law.
12. Privacy
Your personal information is handled in accordance with our Privacy Policy, which explains how we collect, use and protect your information when you use our website and services. By using our website or placing an order, you acknowledge that you have read and understood our Privacy Policy.
13. Changes to These Terms
We may update or modify these Terms from time to time, for example to reflect changes in our business practices, products, services or legal requirements. When we make changes, we will update the "Last Updated" date at the top of this page. The revised Terms will apply from the date they are posted on the website. We encourage you to review these Terms periodically to stay informed about how they apply to your use of the website.
14. Governing Law
These Terms are governed by and shall be interpreted in accordance with the applicable laws of India, subject to any mandatory consumer protection laws that apply in your jurisdiction.
15. Contact Information
If you have any questions or concerns about these Terms & Conditions, you can contact us at:
Claren Private Limited
Email: clarenbusiness@gmail.com
Phone: +91 9350596055
Business Address: Ward No. 13, Near Railway Station, Mandi Kahan Chand, Shahbad, Kurukshetra, Haryana – 136135.